TenderSource

Last updated: January 2026

1. Introduction

TenderSource ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our tender intelligence subscription service ("Service").

TenderSource is operated by Duncan Smith, a sole trader registered in England. We are the data controller for the personal data we process.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you subscribe to our Service, we collect:

• Your name and contact details (email address, phone number)

• Your business name and address

• Information about your agency's services, experience, and preferences

• Payment information (processed securely through our payment provider)

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical information (IP address, browser type, device information)

• Usage data (pages visited, time spent on site)

• Cookies and similar tracking technologies (see Section 7)

2.3 Third-Party Information

Our reports include contact information for decision-makers at procuring organisations. This information is obtained from publicly available sources such as LinkedIn, organisational websites, and public records. We do not collect this information about you; rather, we provide it to you as part of the Service.

3. How We Use Your Information

We use your personal data to:

• Provide and maintain the Service

• Match tenders to your agency's profile and preferences

• Send you tender reports and related communications

• Process your subscription payments

• Respond to your enquiries and provide customer support

• Improve and develop our Service

• Comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

Contract: Processing necessary to perform our contract with you (providing the Service).

Legitimate interests: Processing necessary for our legitimate business interests, such as improving our Service and marketing to existing customers.

Consent: Where you have given consent, such as for marketing communications to non-customers.

Legal obligation: Processing necessary to comply with legal requirements.

5. Data Sharing

We do not sell your personal data. We may share your information with:

Payment processors: To process your subscription payments securely.

Email service providers: To deliver tender reports and communications.

Professional advisors: Such as accountants or legal advisors, where necessary.

Law enforcement: Where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain subscriber data for up to 6 years after the end of your subscription for tax and accounting purposes.

You may request deletion of your data at any time (see Section 8).

7. Cookies

Our website uses cookies – small text files stored on your device – to improve your experience. We use:

Essential cookies: Necessary for the website to function properly.

Analytics cookies: To understand how visitors use our website (e.g., Google Analytics).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

Under the UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your personal data in certain circumstances.

Restriction: Request restriction of processing in certain circumstances.

Portability: Request transfer of your data to another provider.

Object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us using the details in Section 11.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after such notification constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: hello@tendersource.co.uk

Phone: 01908 465274

Address: TenderSource, Luminous House, 300 South Row, Milton Keynes, MK9 2FR

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: ico.org.uk